“Study and Development of Quality Management System for Educational Institutions”. International Journal of Engineering Research and Advanced Technology (ijerat) (E-ISSN 2454-6135), [S. l.], v. 2, n. 1, p. 577–585, 2016. Disponível em: https://ijerat.com/index.php/ijerat/article/view/329. Acesso em: 8 apr. 2026.